How long does shipping take?
Due to the handmade nature of our products we attempt to process orders within 7 business days (this excludes shipping). If you required a product by a certain date please contact us as soon as possible.
Unless the product is already stocked we will endeavour to send this out within 3 Days of receiving payment. Shipping times may vary and take up to 10 Days in transit.
Products with longer processing times and or commission works will be disclosed in the product description with the specified production date.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Please expect longer delivery times due to Covid.
Yates and Co Studio are not responsible for the delivery times set by the delivery provider, we are only able to estimate the delivery time.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Where does my order ship from?
From our Studio based in Falcon Western Australia
Do you restock items?
Every item is handcrafted.... We can create items using the same colour pallet but no two pieces will be the same
Returns and exchanges
What is your return policy?
Yates and Co Studio will take the upmost care to ensure your items arrive in pristine condition, however we are unable to control the shipping process and this can lead sometimes to damaged goods.
Please advise us in writing to email@example.com within 14 Days of receiving your products of any damages sustained during the shipping process and or wrongly sent products for a refund and or exchange if possible.
We are unable to accept change of mind returns.
As our products are handmade bespoke piece there may be tiny imperfections e.g. air bubbles, dust etc. These do not detract from the functionality or beauty of piece and do not warrant a return as a faulty product.
Returning a faulty item you will be responsible for the shipping costs of the return. We strongly recommend having a tracking number for the returning item as we are unable to refund and or exchange without receiving the product back.
Once we have received your return, we will inspect and notify you that we have received the returned item. We will notify you on the status of your refund and or exchange at that time.
All sale items are non refundable
When will I receive my refund?
Your refund will be applied as soon as your item is inspected and accepted in our studio. We will inform you when we submit the refund. and the expected time frame
CARE AND MATERIALS
What are your products made of?
Here at Yates and Co Studio we use up to 3 different products to create our functional homewears, this will be specified in the product description.
* Epoxy & Casting Resins are used depending on application and are FDA approved.
* A two-part material consisting of mineral powder and water based eco acrylic resin. It is more eco friendly compared to ordinary resin and is non-toxic, cruelty free, VOCs and Solvent frees and flame resistant.
* Products are sealed with beeswax (excluding Epoxy & Casting Resins)
* Concrete / Plaster
Do you stock items?
We have a small range available online and our stocked items are available at our various locations for purchase. Please see out stockist logos on our home page for details
How do I look after my products?
We provide care instructions for all our types of products. General rule of thumb with all resin based products are as follows:
* Wipe down all spills and pat dry.
* Do not use in oven, stovetop or microwave
* Not dishwasher safe hand wash only
* Do not use harsh chemicals/cleaners on products. Clean strong contaminants such as wine, makeup, coffee as soon as possible.
* Avoid dropping or using force as product may chip or break.
What are air bubbles & slight imperfections?
s our products are handmade bespoke piece there may be tiny imperfections e.g. air bubbles, Small surface air bubbles occur naturally when casting, dust etc. These do not detract from the functionality or beauty of piece but we do our best to get most out. But it is part of its natural hand made charm.
Where are your products made?
We make everything in house, here in our Falcon, WA studio
Do you offer custom colours/designs & Made to order?
Yes we do, you’ll find a custom colour Section under each product. Once purchase please email me with you custom colours. Custom orders can take up to 14 day make.
Please Note the following:
Commission pieces can take up to two weeks to create before postage.... due to delays with posting please allow approx. 4 Weeks before delivery.
Cheeseboards and other wooden products is subject to availability from our supplier we will contact you if we are unable to supply the item requested.
Every piece will be different (no two pieces are the same)
No returns or refunds on commission pieces
Do you offer wholesale pricing?
Yes I do, please email me to discuss
Didn't find what you were looking for? Feel free to contact us at any time!
Please be advised colours of our handcrafted works may look different from computer screens to real products. We try to represent our products as natural as possible.